Politique de remboursement

Returns & Exchanges

I gladly accept returns, exchanges and cancellations

Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery
Request a cancellation within: 1 hour of purchase

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Questions about your order?
Please contact us if you have any problems with your order.

Returns and exchange details

Returns & Cancellations

We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund.

Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.

You can return an item for any reason such as faulty, not as described, not fit for purpose, you’ve changed your mind and more.

If you wish to return an item, please notify us in writing using the following model cancellation form (Etsy Messaging is fine). We will then process your return.

To

Katherine Gillespie
Woolla Woolla Handmade
77 St Blaize Road
Romsey
Hampshire
SO51 7JY
07941565065
woollawoollahandmade [!at] gmail.com

I/We [*] herby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/
for the supply of the following service [*],

Ordered on [*]/ received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date
*Delete as appropriate

We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request.

Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.

Return postage will be paid by the customer if the order is no longer wanted. If the reason for the return is our responsibility return postage will be paid by Woolla Woolla Handmade.

Returning Custom Items :

Custom made items are exempt from The Consumer Contract Regulations – the only exception being is if they’re faulty, not as described, not fit for purpose or any other fault of Woolla Woolla Handmade; in this case, please refer to the returns section of this document.

Katherine Gillespie
Woolla Woolla Handmade
77 St Blaize Road
Romsey
Hampshire
SO51 7JY
07941565065
woollawoollahandmade [!at] gmail.com